Cancellation/Reschedule Policy

 As a courtesy, you will receive a request to confirm your reservation via text/e-mail 72 hours prior to your arrival. Should the need arise to cancel or reschedule the reservation, an advance notice is required.


Hair Services:

  • 24 hour advance notice required for haircuts
  • 48 hour advance notice required for all other services


Spa Services:

  • 24 hour advance notice required on 15 min services
  • 48 hour advance notice required on all other services


In the event that you are running late, we have a 15 minute grace period given that you've called and notified the front desk. Otherwise, we will need to reschedule your appointment and a fee will incur. 

Insufficient notices to cancel or reschedule the reservation is subject to charges of $25 per service or up to full service value. All no show reservations will be assessed a charge at full value of services. All cancellations must be communicated directly to the salon receptionist via phone, or voicemail after business hours.

 

 

In order to provide a peaceful, pleasant, and safe environment we ask that children and additional guests (with the exception of health care providers, translators, guide dogs, etc.) do not accompany you to your appointment. Failure to adhere to this policy means your service will have to be rescheduled and a fee will incur.

 

 

Thank you for you cooperation and understanding!