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We offer free shipping for any orders over $150(before tax and after all discounts are applied) for domestic purchases only. For orders under $150, shipping charges will appear at checkout.
Your order will be shipped either by UPS, USPS, or FedEx. If you need your package delivered by a specific carrier service, please reach out via email before placing your order. An additional shipping fee may apply.
Once an item is purchased, we will do our best to ship your order within 2 business days. Your orders should arrive within 2-7 business days from the time the order is processed. If an order is placed on a weekend or holiday, it will be shipped out the following business day.
Pick Up In Store
If you live locally and would like to pick up your order from our Costa Mesa, CA location, please choose the In Store Pickup under shipping options. This will ensure that you avoid any shipping costs. Please allow 2 business days for your order to be processed and available for pick up. You will receive an email when your order is ready to be picked up. Orders may be picked up by schedule time only.
We will only accept returns within 30 days of purchase for boutique items unworn, tags attached, smoke-free, and un-altered with original tags attached and receipt included.
We do not accept returns on gift cards, jewelry, scarves, hats, or any other final sale items.
A store credit will be issued for the purchase price.
Our hair and skin products are made with high quality ingredients and have a shelf life.
We will accept returns for unopened product within 30 days of purchase. A store credit will be issued for the purchase price.
We will accept returns for opened products within 15 days of purchase. Products must be more than halfway full. A store credit will be issued for half the purchase price.
Store credit can be used for goods only, not services.
To start an online return, please email us at firstname.lastname@example.org to make sure that your item meets all the return criteria. Items returned to us that do not meet the criteria will be returned to you at your own cost. When issuing a return, you will receive store credit in the form of a gift card. This store credit will be available to use online or in store. Store credit does not expire. Original shipping costs will not be refunded.
Please note that the customer will be responsible for the shipping cost of all returns. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We are not responsible for return packages that are lost or damaged.
Please send all returns to:
MerMarché 23247 Mountain Song Loop, Murrite, CA 92562
If you have any questions or need to make a claim on damaged items, please email us at email@example.com within 72 hours of receiving the order and include a description and picture of the damaged item. We will use our best judgment to determine if the item is refundable. (for online credit only)
We will do our best to respond to all inquiries within 2 business days.
Once shipped, an order's tracking information is passed along to the parcel carrier and final delivery is out of our hands. We cannot replace missing or stolen packages at this time.
First, double check that your delivery address is accurate. If your address is correct, reach out to your shipping carrier for assistance with missing or stolen packages.